Terms & Conditions

Last updated: 15 April 2026 These Terms & Conditions govern your use of the Crumbly website, checkout, products, and customer services. 1. Orders - All orders are subject to availability, confirmation, and operational acceptance. - Crumbly may refuse, cancel, or limit orders where fraud, misuse, pricing mistakes, stock issues, or operational risks are suspected. - Customers are responsible for providing accurate contact, address, and delivery information. 2. Pricing and Payment - Prices displayed at checkout are the applicable selling prices at the time of order confirmation unless a clear pricing error exists. - Crumbly may offer promotions, rewards, loyalty benefits, or discounts subject to their own conditions and availability. - Cash on delivery, balance use, and any enabled payment method remain subject to verification and operational approval. 3. Delivery - Delivery times are estimates and may vary based on distance, location accuracy, weather, traffic, store load, or other operational conditions. - Someone must be available to receive the order at the provided address when delivery is attempted. - Crumbly is not responsible for delays caused by incorrect customer details or unreachable recipients. 4. Product Information - We aim to describe products, ingredients, and allergy information accurately, but customers remain responsible for reviewing suitability before ordering. - Product appearance, packaging, and availability may vary slightly from promotional materials or previous orders. 5. Customer Conduct - Customers must not misuse the website, loyalty tools, promotional codes, rewards, or customer service channels. - Abuse, fraud, harassment, or repeated bad-faith activity may result in account restrictions, order cancellation, or refusal of service. 6. Intellectual Property All website content, brand assets, visuals, text, and product presentation belong to Crumbly or its licensors and may not be copied or reused without permission. 7. Liability To the extent permitted by law, Crumbly is not liable for indirect, incidental, or consequential losses resulting from use of the website or delayed fulfillment, except where liability cannot legally be excluded. 8. Governing Communications Operational communications about orders may be sent by phone, WhatsApp, SMS, email, or in-app channels as needed to complete or support your order. 9. Contact Questions about these Terms & Conditions can be directed to Crumbly customer support on B2C WhatsApp: +20 151 575 0822.